Onsite Support
For any services rendered between 8AM - 5PM, Mon-Fri.
One hour minimum, prorated in 15 minute increments after.
Remote Support
Remote support services may allow us to respond faster and save businesses time and money.
Prorated in 15 minute increments.
After Hours Support
For any support response or service before 8AM and after 5PM, Mon-Fri or Holidays. One hour minimum, prorated in 15 minute increments after.
Remote Managed Monitoring (RMM)
RMM service is required for most businesses. RMM can reduce support costs and Total Cost of Ownership (TCO) of the systems. Each business system is unique. We calculate the monthly unit cost by the number of servers and or network systems being maintained.
Travel Cost
Travel outside of Boise, Eagle or Meridian is billed in 15 minute increments.
Invoice Due Date & Payments
Payments must be delivered to Net Key by the due date on your invoice to prevent a late fee.
There is an auto-pay option available, please call us to setup.
Late Fees
We encourage our clients to contact us if they may be late or need to make other payment arrangements.
Payments received after the due date will be assessed a late fee of 5% or $35 minimum per billing period, whichever is greater.

*These rates are effective Jan 01, 2018.

*BNI Member Businesses enjoy a $5/hr. labor and RMM discount.

Pay Online Here

Pay via Mail
PO Box 1061
Eagle, ID 83616

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